We stand behind the quality of our products however, if you are
not happy with your order please advise us in writing via [email protected] within
the specified time frames below.
Change of Mind
Should you have a change of heart on receipt of your purchase, you have 5 days to advise us via email [email protected] to discuss an exchange or refund. Refunds can only be paid into the same account as the initial order.
Please note, postage costs for change of mind are the buyer’s responsibility
however, we can certainly assist to ensure it’s as hassle free as possible for you,
i.e. we can book a courier collection on your behalf provided you fall within
their zone (agreed costs can be deducted from any applicable refund). Alternatively,
we accept returns via Australia Post.
Should we arrange collection of your item(s) via our own courier
service please note, you MUST be present at time of collection for a signature;
they cannot retrieve unattended items due to understandable security concerns.
Returned items MUST be in their original condition and original
packaging with ALL original stickers in place. We will require photographic evidence
of appropriate packaging prior to return to us. Items cannot have been used in
any way AND waterproof mats must be folded along the same fold lines with which
they were received. If the plastic mats are folded incorrectly or
carelessly, there is a chance that undue pressure placed on the woven
plastic when inserting back into the carry bags or during transit may
cause damage, rendering them unsellable, therefore voiding
any option for a refund or exchange.
Damage in Transit
By authorizing delivery without a signature or confirming proof
of delivery with a signature via Courier / Australia Post, you automatically render
your order received “in good condition”. This relinquishes Playtime Market from
any responsibility for goods damaged in transit. Any further concerns can be
taken up directly with the Courier service or Australia Post, eliminating
Playtime Market of any liability.
Playtime Market follows rigid quality control and it’s extremely
rare, if ever, a faulty product leaves our warehouse.
In the exceptional occasion you do believe a manufacturing fault
applies, please advise us in writing via [email protected] within
5 days of receipt of delivery. We will liaise with you regarding a potential replacement
or refund. We do understand some issues may not become apparent until later and
anomalies will be accepted outside of this time frame depending on the issue.
This will be at Playtime Market’s very fair discretion.
Please supply clear images via email so we can review your
concerns properly & in a timely fashion. We try and avoid return of products
prior to sending out a replacement / refund if the issue is clearly obvious in
visuals. If we cannot resolve your issue via email, we will kindly request products
are returned for further examination. We can certainly assist with collection
of the item through our courier service and in this instance, you will be
contacted by us within 2 business days form return receipt with our feedback. All
delivery costs relating to legitimate manufacturing faults are at Playtime Market’s
A refund / replacement authorized via email will be honored within 24 hours of our courier collecting the faulty goods from you. If you choose to use your own service we will honour any refund / replacement on receipt of goods (we strongly suggest you use insured/registered mail as we cannot be held responsible for damage/missing goods via your preferred freight service).
Should we arrange collection of your item(s) via our own courier service please note, you MUST be present at time of collection for a signature; they cannot retrieve unattended items due to understandable security concerns.